Beberapa fitur dan aplikasi baru perlu diterapkan dan digunakkan perusahaan – perusahaan agar proses penagihan jauh lebih efektif dan lebih mudah Penagihan konvensional kini sudah berubah cara dan alur kerjanya karena saat ini kita sudah masuk ke dalam dunia Revolusi Digital 4.0 yang lebih menekankan tentang teknologi informasi. Beberapa fitur dan aplikasi baru perlu diterapkan dan digunakkan perusahaan – perusahaan agar proses penagihan jauh lebih efektif dan lebih mudah. eCentrix memiliki beberapa fitur dan aplikasi dalam melakukan penagihan, tentunya sudah berbasis teknologi informasi. Semua ini dilakukan oleh eCentrix agar proses penagihan dapat dilakukan dengan lebih mudah dan efektif. Perusahaan – perusahaan lain diharapkan dapat meninggalkan cara konvensionalnya dan beralih kepada fitur – fitur dan produk yang dimiliki oleh eCentrix.
Berikut adalah fitur – fitur atau aplikasi yang dimiliki oleh eCentrix dalam proses penagihan dan berbasis teknologi informasi :
Collection Scoring
Aplikasi ini adalah sebuah solusi menentukan dan mengklasifikasikan para debitur yang harus ditangani. Dengan menggunakkan aplikasi ini, akan sangat memudahkan bagi perusahaan karena aplikasi ini dapat melihat skor debitur dengan melihat profil nasabah, informasi pinjaman, riwayat pembayaran, riwayat penanganan, dan lain–lain. Fitur ini juga dapat diatur secara fleksibel sesuai dengan kebijakan perusahaan.
Collection Management System
Pembuatan collection scoring untuk setiap nasabah tidaklah cukup tanpa didukung oleh teknologi lainnya dalam rangka menunjang day to day operasional collection. Sistem ini mampu menyajikan berbagai macam strategi terhadap satu atau lebih nasabah, dan strategi pengaturan collection atau pihak yang melakukan pendekatan apakah oleh field collector, desk collector, digital media atau robocall.
Sistem ini juga mampu menyajikan informasi yang komprehensif berupa pengaturan user, pengaturan area kerja, pembagian account (assignment), distribusi account baik kepada internal maupun external field collector / agency , template SMS dan email yang dapat didefinisikan secara mudah dan self-organizing hingga dapat membantu memonitor pekerjaan dan pencapaian secara realtime dalam bentuk dashboard maupun reporting.
Baca juga CESS 2022 : Rumus Meningkatkan Customer Experience
Telecollection System
Merupakan solusi perusahaan dalam melakukan penagihan melalui telepon. Aplikasi Telecollection ini harus didukung oleh telephony yang berbasis IP – PBX sehingga mempunyai keuntungan cost efficiency yang dapat mengoptimalkan biaya telepon yang ada tanpa menggunakkan pulsa. Aplikasi ini juga didukung dengan fitur recording, spying dan coaching yaitu memudahkan atasan maupun tim quality monitoring untuk mengevaluasi percakapan agen dengan nasabah baik secara realtime (spying dan coaching ) atau dengan mendengarkan rekaman yang tersedia.
Mobile Collection System
Aplikasi mobile penagihan kolektor lapangan. Aplikasi ini dapat membantu kolektor lapangan untuk mendapatkan informasi tentang profil pelanggan, tagihan, lokasi, dan riwayat kunjungan. Aplikasi ini juga dilengkapi dengan fitur geo –fencing , photo capture , Bluetooth print , chat , dan realtime dashboard .
Tingkatkan produktivitas perusahaan Anda dengan Collection System eCentrix , untuk info lebih lanjut silahkan hubungi sales@ecx.cxt.co.id dan klik link ini
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12 Januari 2023
