CONTACT CENTER SOLUTIONS
eCentrix offers several solutions in terms of Telephony including inbound and outbound call center. Support for predictive dialing system and integrated to well-known CRM (Connector) with completed reporting and monitoring so that can analyze productivity easily.
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INTEGRATED OMNICHANNEL
eCentrix Omnichannel can integrate ticketing and omnichannel such as Voice, Email, SMS, Chat, WhatsApp, Social Media, Telegram,Youtube, Playstore, etc. with integrated reporting and monitoring so can be easily to see service level ticket.
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