ROBOCALL SYSTEM
By integrating product and voice blast technology with the chatbot can generate a Robocall product. eCentrix Robocall allows voice blast to response customer’s answer directly according to the flow created including the provision of the required data, so that a more natural conversation occurs.
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CHATBOT SYSTEM
Chats with robots or servers to help customers get answers or replies to customer requests and problems, information related to the product, integration to customer database and connected to WhatsApp, Webchat, Mobile Apps, Direct Messages and Personal Messages from social media.
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VOICE BLAST
eCentrix Voice Blast solution becomes the answer, if your company require broadcast call activities and carried out by server without any agent to provide information for your customer. By implementing the system in cloud, all the setup activities can be done quickly and you just need to spend operational expense. Get to know more with our sales team.
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WORK FORCE MANAGEMENT
Solusi layanan sales distribution & supply chain management berupa sistem aplikasi berbasis cloud untuk memenuhi kebutuhan pengelolaan tenaga kerja lapangan seperti tenaga sales/marketing, surveyor, dan collection dalam melakukan transaksi kapanpun dan dimanapun. Aplikasi ini dapat melakukan pemantauan lokasi dan kinerja tenaga kerja lapangan, pengiriman order penjualan atau pemberian layanan kepada pelanggan secara tepat dan akurat, serta broadcast & personal message.
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IVR MANAGEMENT
Interactive Voice Response Management untuk Call Center yang dapat mengidentifikasi dan menyalurkan setiap panggilan dari pelanggan ke agent yang sesuai berdasarkan permintaan penelepon melalui Intelligent IVR system. eCentrix IVR Solution membantu meningkatkan pelayanan pelanggan secara efisien, menangani kenaikan jumlah panggilan masuk, meningkatkan kepuasan pelanggan yang dilengkapi dengan auto call backs. Dengan pemasangan yang tepat, anda dapat memberikan pengalaman pelanggan yang lebih baik
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