Work Force Management
Workforce Management is a solution to organize company’s resource by calculating forecasting, staffing and scheduling/rostering. All process will be carried out automatically by including parameters and target achievements, then the system will calculate based on historical data, the number of agents and other parameters automatically. This process is carried out in stages according to the user’s settings and gets feedback in accordance with operational conditions. This product is equipped with complete reports, including KPI calculations and quality monitoring, as well as preparing mobile apps for agents to make them easier for managing the schedules. This solution is feasible for companies that have call centers with more than 100 agents.
Voice Blast
If your company require broadcast call activities and carried out by server without any agent to provide information for your customer, then eCentrix Voice Blast solution becomes the answer. By implementing the system in cloud, all the setup activities can be done quickly and you just need to spend operational expense. Get to know more with our sales team.
Chatbot
Chatting is one of the most used app trends by millennial generation; eCentrix chatbot provides interaction chat by a robot/server to help customers get answers about their problems or questions in chat. By using menu-driven or free text with NLP technology that can support Bahasa, eCentrix chatbot can be a solution for your company needs.
Robocall
By integrating product and voice blast technology with the chatbot can generate a Robocall product. eCentrix Robocall allows voice blast to response customer’s answer directly according to the flow created including the provision of the required data, so that a more natural conversation occurs.
