Work Force Management

Workforce Management is a solution to organize company’s resource by calculating forecasting, staffing and scheduling/rostering. All process will be carried out automatically by including parameters and target achievements, then the system will calculate based on historical data, the number of agents and other parameters automatically. This process is carried out in stages according to the user’s settings and gets feedback in accordance with operational conditions. This product is equipped with complete reports, including KPI calculations and quality monitoring, as well as preparing mobile apps for agents to make them easier for managing the schedules. This solution is feasible for companies that have call centers with more than 100 agents.