CESS 2022 : Rumus Meningkatkan Customer Experience

Berhasilnya eCentrix, Agent&Co, dan The Bridge Academy dalam menggelar event Customer Engagement Strategies Summit (CESS) 2022 tanggal 10 November 2022 minggu lalu, menambah insight dan pengalaman terutama para pelaku bisnis dalam meningkatkan customer experience.

Majunya perkembangan zaman yang saat ini, membuat customer experience di dalam perusahaan menjadi salah satu aspek penting. Perusahaan wajib tahu strategi yang tepat di dalam menerapkan konsep ini. Demikian juga dengan teknologi yang semakin berkembang yang akan merubah cara dan pola pikir perusahaan di dalam menerapkan strategi baru dalam meningkatkan customer experience.

Baca Juga CESS 2022 : Strategi Customer Engagement Sukseskan Bisnis

Ms. Claire Boscq selaku No. 1 Women Customer Experience Global Guru memberikan rumus yang sangat efektif untuk perusahaan dalam meningkatkan customer experience:

(HE)x2 + HC = TB

Keterangan:

HE₁ : Harmonious Environment (lingkungan yang nyaman atau mendukung)

HE₂ : Happy Employees (karyawan yang nyaman)

HC : Happy Customers (konsumen yang senang dan nyaman dengan produk dan layanan perusahaan)

TB : Thriving Business (bisnis yang berkembang)

Artinya, lingkungan yang mendukung membuat karyawan nyaman untuk bekerja di perusahaan tersebut yang akan membuat pelayanan karyawan itu excellent dalam melayani pelanggan sehingga membuat pelanggan tersebut nyaman, baik dalam produk maupun layanan perusahaan. Sehingga, dampak positif yang akan diterima oleh perusahaan adalah bisnis yang semakin berkembang pesat.

Pembahasan rumus Ms. Claire Boscq melalui materi yang disampaikan dalam event CESS 2022 memberikan inspirasi baru bagi para pelaku bisnis dalam mengelola dan meningkatkan environment perusahaan. Selain itu, event CESS 2022 memberikan kesempatan dan juga menjadi wadah bagi para perusahaan untuk melakukan networking. Tak jarang para peserta berbagi solusi untuk  melahirkan kolaborasi baru.

Tingkatkan produktivitas dalam perusahaan Anda dengan produk-produk dari eCentrix, untuk info lebih lanjut silahkan hubungi sales@ecx.cxt.co.id dan klik link ini

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Divisi Collection, Leasing, kebutuhan kredit, kesehatan kredit, customer, Collection System, Collection System Management, Proses Collection, Istilah collection, Due Date, DPD (Day Past Due) atau overdue days, Overdue amount, Balance OD (balance overdue), Bucket, Flow, Roll Back, Saving Balance, Amount collect, Repossess, Recovery Rate, Loss on Repossess (LOR), Net Cash In (NCI) atau Recovery, Proyeksi, Prediksi, Target, Write Off (WO)/ Charge-off (CO), Provisi, PTP (Promise to Pay), Kept PTP, Waive-off/diskon, Denda/late charge, Collectability, Contact Center System, System Contact Center, Contact Center Terbaik, Contact Center Terpercaya, Solusi Contact Center, Inbound Management, Solusi Call Inbound, Inbound Call, Management System, Omnichannel, Omnichannel Terlengkap, Omnichannel Terlengkap, Omnicahannel Terbaik, Omnnichannel System, Robocall, Work Force Management, Collection, Collection System, Telecollection, Mobile Collection, Mobile Collection System, Product local contact center, Local Software Contact Center, Aplikasi lokal Contact Center, Penyedia System Contact Center, Contact Center iso27001 indonesia, Contact Center iso9001 indonesia, Whatsapp2way collection, wa2way collection, Whatsapp2way telecollection, wa2way, telemarketing, Kredit, profit, suku bunga, pengelola jaminan, pinjaman nasabah, solusi kredit, mengurangi kredit macet, Collection scooring, Collection Management System, Artificial Intelligence, field collector, desk collector, robocall, Telecollection System, Telecollection, Telephony, IPPBX, Mobile Collection System, Voice Blast, Workforce Management, Penagihan efektif, penagihan yang efektif, aplikasi penagihan, sistem penagihan, Pinjaman, Teknologi, Technology, Collection Management System, Contact Center Pertama di Indonesia, Contact Center No 1 di Indonesia, Local Company Contact Center, technology, teknologi, ai, google assistant, siri, kecerdasan buatan, ironman, jarvis, robot, otomatisasi, analisa, kecerdasan, fintech, financial, lembaga, perusahaan, lending, pinjaman, kredit macet, likuiditas, rentabilitas, voice blast, email, whatsapp2ways, scoring, big data analysis, Paylater, tagihan, p2p lending, startup, shopee paylater, gopay paylater, traveloka, ecommerce, pandemi covid 19, covid19, merchant, digital payment, ojk, otoritas jasa keuangan, collection, desk collection, collector, mobile collection, ai, artificial intelligence, data mining, ecommerce, leasing, ekonomi, ecentrix, revolusi digital, digitalisasi, platform ecommerce, marketplace, shipper, reseller, income, official store, collection system, system collection, customer, invoice, collection team, collection, voicenote, smsgateaway, blasting, message blasting, reminder notes, voiceblast, voice reminder, application, aplikasi, collection scoring, telecollection, agent, manual calls, manual call, semi auto call, semi auto calls, automatic call, automatic calls, predictive dialing, call, system, mobile collection system, mobile field collection, reporting for supporting system, recording, monitoring, decision support system, geolocation, camera, bluetooth print, chat, monitoring, realtime, revolusi digital penagihan era modern dengan ecentrix collection systems, revolusi digital, penagihan era modern dengan ecentrix collection systems, ecommerce, leasing, ekonomi, ecentrix, revolusi digital, digitalisasi, platform ecommerce, marketplace, shipper, reseller, income, official store, collection system, system collection, customer, invoice, collection team, collection, voicenote, smsgateaway, blasting, message blasting, reminder notes, voiceblast, voice reminder, application, aplikasi, collection scoring, telecollection, agent, manual calls, manual call, semi auto call, semi auto calls, automatic call, automatic calls, predictive dialing, call, system, mobile collection system, mobile field collection, reporting for supporting system, recording, monitoring, decision support system, geolocation, camera, bluetooth print, chat, monitoring, realtime, revolusi digital penagihan era modern dengan ecentrix collection systems, revolusi digital, penagihan era modern dengan ecentrix collection systems, trendomnichannel, Omnichannel2022, omnichannel, babyboomers, generasi langgas, generasi z,

Divisi Collection, Leasing, kebutuhan kredit, kesehatan kredit, customer, Collection System, Collection System Management, Proses Collection, Istilah collection, Due Date, DPD (Day Past Due) atau overdue days, Overdue amount, Balance OD (balance overdue), Bucket, Flow, Roll Back, Saving Balance, Amount collect, Repossess, Recovery Rate, Loss on Repossess (LOR), Net Cash In (NCI) atau Recovery, Proyeksi, Prediksi, Target, Write Off (WO)/ Charge-off (CO), Provisi, PTP (Promise to Pay), Kept PTP, Waive-off/diskon, Denda/late charge, Collectability, Contact Center System, System Contact Center, Contact Center Terbaik, Contact Center Terpercaya, Solusi Contact Center, Inbound Management, Solusi Call Inbound, Inbound Call, Management System, Omnichannel, Omnichannel Terlengkap, Omnichannel Terlengkap, Omnicahannel Terbaik, Omnnichannel System, Robocall, Work Force Management, Collection, Collection System, Telecollection, Mobile Collection, Mobile Collection System, Product local contact center, Local Software Contact Center, Aplikasi lokal Contact Center, Penyedia System Contact Center, Contact Center iso27001 indonesia, Contact Center iso9001 indonesia, Whatsapp2way collection, wa2way collection, Whatsapp2way telecollection, wa2way, telemarketing, Kredit, profit, suku bunga, pengelola jaminan, pinjaman nasabah, solusi kredit, mengurangi kredit macet, Collection scooring, Collection Management System, Artificial Intelligence, field collector, desk collector, robocall, Telecollection System, Telecollection, Telephony, IPPBX, Mobile Collection System, Voice Blast, Workforce Management, Penagihan efektif, penagihan yang efektif, aplikasi penagihan, sistem penagihan, Pinjaman, Teknologi, Technology, Collection Management System, Contact Center Pertama di Indonesia, Contact Center No 1 di Indonesia, Local Company Contact Center, technology, teknologi, ai, google assistant, siri, kecerdasan buatan, ironman, jarvis, robot, otomatisasi, analisa, kecerdasan, fintech, financial, lembaga, perusahaan, lending, pinjaman, kredit macet, likuiditas, rentabilitas, voice blast, email, whatsapp2ways, scoring, big data analysis, Paylater, tagihan, p2p lending, startup, shopee paylater, gopay paylater, traveloka, ecommerce, pandemi covid 19, covid19, merchant, digital payment, ojk, otoritas jasa keuangan, collection, desk collection, collector, mobile collection, ai, artificial intelligence, data mining, ecommerce, leasing, ekonomi, ecentrix, revolusi digital, digitalisasi, platform ecommerce, marketplace, shipper, reseller, income, official store,  collection system, system collection, customer, invoice, collection team, collection, voicenote, smsgateaway, blasting, message blasting, reminder notes, voiceblast, voice reminder, application, aplikasi, collection scoring, telecollection, agent, manual calls, manual call, semi auto call, semi auto calls, automatic call, automatic calls, predictive dialing, call, system, mobile collection system, mobile field collection, reporting for supporting system, recording, monitoring, decision support system, geolocation, camera, bluetooth print, chat, monitoring, realtime, revolusi digital penagihan era modern dengan ecentrix collection systems, revolusi digital, penagihan era modern dengan ecentrix collection systems, ecommerce, leasing, ekonomi, ecentrix, revolusi digital, digitalisasi, platform ecommerce, marketplace, shipper, reseller, income, official store,  collection system, system collection, customer, invoice, collection team, collection, voicenote, smsgateaway, blasting, message blasting, reminder notes, voiceblast, voice reminder, application, aplikasi, collection scoring, telecollection, agent, manual calls, manual call, semi auto call, semi auto calls, automatic call, automatic calls, predictive dialing, call, system, mobile collection system, mobile field collection, reporting for supporting system, recording, monitoring, decision support system, geolocation, camera, bluetooth print, chat, monitoring, realtime, revolusi digital penagihan era modern dengan ecentrix collection systems, revolusi digital, penagihan era modern dengan ecentrix collection systems, trendomnichannel, Omnichannel2022, omnichannel, babyboomers, generasi langgas, generasi z, Solusi Penagihan Secara Efektif dengan eCentrix Collection yang terintegrasi dengan WhatsApp

23 November 2022