Call Center
Voice channel of call center includes IP-PBX, ACD, CTI, Voice Recording, Dashboard and Reporting, it can be implemented with a fast , flexible , and cost effective for both on-premises and cloud. eCentrix solution also provided Mobile Data Call, which is a call service from a mobile phone using a data package to the Call Center. Please contact our sales team for more information.
Voice API
Build the next generation of voice communications on an advanced cloud platform. Our real-time Voice APIs (Application Programming Interface) and SDKs (Software Development Kit) make it simple to integrate resilient voice capabilities into your own application. eCentrix Voice API connects with some applications such as Zendesk, Salesforce and others.
Omni Channel
Manage your all interaction messages as email, SMS, social media, live-chat, Whatsapp, and other channels in single application, single dashboard, single report, single admin for all channels type. Could provide organizations the momentum to move ahead of their competition now, and stay ahead well into the future.
IVR Management
With the flexible Interactive Voice Respons and can be customized easily and carried out by the company itself with interactive GUI-based tools will certainly make it easier for companies to set up call center systems to anticipate fast-moving businesses. eCentrix IVR has been implemented for Phone Banking System with some features such as balance information, transfer, payment and controlled by phone.
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