CRM Service
is one of the business process solutions that handle customer service such as provide information, complain handling, and customer request. This solution is a trouble ticket module that is integrated with all media channels namely voice, email, message, social media. WhatsApp and other omni channels. It is also connected to customer data owned by the company so that customer service can provides one stop service. Furthermore, there are also some features that this solution has such as follow-up tickets, comprehensive dashboard facilities, and mobile control that back office can also access.
Mobile Costumer Acquisition
Self-service registration becomes a mandatory feature that financial company needs for verify customer data completely and comprehensively, gain new customers rapidly, easy and indirect interaction. eCentrix has mobile customer acquisition product that has been implemented in some banking company; a one stop service solution for customer, so that it can speed up the process by integrating all required customer acquisition processes. This application is available on Android and IOS platforms; including integration with OCR, face recognition, leave-ness, digital sign, etc.
Outbound CRM
Whatever your company needs to contact customers, whether it is tele-sales, tele-verification, tele-survey or welcoming calls; eCentrix Outbound CRM becomes a solution. Our product provides a flexible outbound process which can be set into data source, assignment, handling, input result and others. We also provide integration with various channels namely voice, email, message, whatsapp and omnichannel. This product is also equipped with tools for credit simulation, automatic dialing and even provides integration with Zoom platform for video interaction needs with customers. Outbound CRM product is currently available for both on premises and on cloud.
